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The 3.5-year joint project on "Harmonising the development of complex product smart service systems" was successfully completed on 30.11.2023. The core result of the URZ sub-project is the development and evaluation of a business model simulation by SPSS, which is now also publicly available online to interested scientific and business partners.

The SmartHaPSSS joint project, funded by the BMBF and supported by PTKA, aimed to harmonise the previously separate individual activities involved in the development of product smart service solutions. In particular, the innovation of physical products and the associated development of services and business models were to be harmonised and suitable information technology structures such as simulation environments and wizards were to be developed. However, it was important not to reduce the autonomy of the individual activities, but to maintain their character and momentum in order to enable value-adding harmonisation. In the SmartHaPSSS project, these lines of research development were linked together. One specific aim of the project was to derive robust concepts, procedures and instruments for industrial innovation processes from the existing work and to test them in practice by piloting them.

The aim of the sub-project at the URZ entitled "Requirements, design and piloting of a simulation environment and a wizard for integrated smart services" was to develop the technical foundations (from the requirements to the prototype) that are necessary for the harmonisation of innovation and product and service development processes. In particular, the aim was to develop a new type of simulation environment (using a simulation model) that supports the development of product-smart service systems.

Both the objectives of the overall project and the objectives of the sub-project were fully achieved and were presented to the project sponsor and associated partners at the joint project conclusion on 28 November 2023 in Nuremberg. This resulted in a large number of publications, a catalogue of methods, several new innovation methods such as the "From Actor to Value" methodology and an online proof of concept for the simulation environment.

At the end of the project, we would like to thank all project partners for their trusting cooperation. In particular, the practical insights provided by the business partners Rehau, Intershop and UVEX contributed to the success of the joint project. The ideas and thoughts of the partner institutes from the FAU Nuremberg at the chairs of WI1 and CSM as well as from the Leipzig Institute for Applied Computer Science (InfAI) were also very valuable for the scientific progress. The associated participation of the IHK Nuremberg-Mittelfranken and the Open Service Lab Nuremberg enabled a sustainable, direct transfer into practice. Thanks also go to the PTKA as the project organiser, which has repeatedly supported and advanced the project with helpful questions and contributions, and to the BMBF as the funding body.

Further information on the project can be found on the URZ project website


To the Project description


Project funding

This research and development project was funded by the Federal Ministry of Education and Research (BMBF) in the programme "Innovations for the production, services and work of tomorrow" (FKZ: 02K18D192) and supervised by the Karlsruhe Project Management Agency (PTKA).